Returns & Exchanges

Due to the perishable nature of our products, we cannot accept physical returns. However, we offer a Freshness Guarantee; if your order arrives damaged or compromised, we will issue a replacement or refund.

Return Process

• 1.
  Inspect Delivery

  Check the temperature and seal integrity of your meat immediately upon arrival.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or product concerns within 24 hours.

• 3.
  Contact Support

  Email our team with your order number and photos to initiate a claim.

• 4.
  Resolution

  Our team will review your case and process a credit or shipment replacement within 48 hours.